Resourceful Call Center Representative who consistently meets and exceeds productivity goals. Proven capacity to troubleshoot issues to resolve issues quickly. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. I also have 18 years experience sales and telemarketing experience. I have been freelancing from home for 3 years and am also very skilled at clerical/administrative/virtual assisting. I am proficient in b2b, lead generation, data research and entry. I am organized and calm under pressure. I am a member of NCSA and ICSA. I am professionally tenacious in all aspects of the sales cycle; from establishing the relationship to follow up and retention.