I have been working in the call center field for worldwide call centers such as Teleperformance and Alorica. First, I worked as a customer service representative and translater. Then, I became a quality analyst till I got promoted a trainer. With that being said, I know the relevance of extraordinary customer satisfaction score, and having first call resolution. Throughout my career, my key performance indicators have always been off the charts. Therefore, no need to look around since I have the skills and the resources you are looking. Feel free to reach out to me so we start working together and step up the game.