Professional Summary • Over 10 years of experience in training, operations, client interface and team management. • Skilled at driving change, shaping culture, developing talent, managing risk and ensuring compliance. • Excellent interpersonal, communications and presentations skills. • Demonstrated success working in a highly collaborative, matrix environment, with a track record of accomplishments with measurable business impact. • Demonstrated leadership ability and ability to communicate with all levels of management and employees. • Expertise in managing the training process for various processes encompassing training curriculum, training delivery, training quality, process review and report generation. • Resourceful at maintaining business relationship with clients to deliver customized training and quality norms by resolving their training related critical issues. • Proficient in managing, motivating and leading teams for running successful business process operations with proven ability of achieving Service Delivery/Process Targets. • Endowed with excellent relationship management and communication abilities coupled with proven skills in mentoring and motivating associates towards excellent quality delivery • End to end management of new hire batches (Hiring, developing process training content, delivering training, performance management, and BAU transition support). • Maintain departments level SOPs, training documents& assurance checklist.