- I have one year of freelancing experience in training. "Group 274 is the best trained group for the past 2 years now. They have achieved the operations target in their first week" the operations manager said about the group I trained in Vodafone. - Strong presentation and communication skills to deliver soft skills training and technical training as well. - I have 2 years of professional experience in English customer service as an agent and then as a quality coach coaching the team managers & the agents.