I have a different way of doing things. I do not think outside the box, I am building a new box. I can help you build one also. With over 20 years of management experience with call centers and the financial services industry, I have developed a different way of doing things. I have created several leadership and sales training programs. I have developed many sales representatives and made them better. My call center experience has helped me to develop phone skills for both sales and customer service. I can help you with writing business plans and overall business planning. I am in the process of writing a series of books, The No Fluff series, that encompasses leadership, management, sales, motivation, and organizational design. They exhibit my no-nonsense straight-forward style. That is why it is called The No Fluff series.