• Manage Business customer’s request from point of Sale until the service is installed. • Coordinate with the customers and internal department via email and outbound calls • Take incoming calls from customers seeking problem resolution and ensure customer satisfaction by providing update and order status • Help the team meet monthly target by being Person in Charge (POC) of our Team hourly documentation. • Use organization & time management tools to track cases & meet turn-around-times & other required metrics • Provide personalized customer service of the highest level by giving timely update to the customers via email and calls.