Hello I'm May Ann Morales I've been in BPO for 5 years, 2 years in local telecommunication company here in the Philippines, 2 years in internation for non voice account under biggest company, we handled license, provide copy of contract agreement to customer, assist about invoice etc. we communicate through email and chat. And now I'm recently full time employee of one of the largest distributor company around the world as Customer Service specialist, we process returns and claims of customers through email. My typing skill is 45-50wpm. Please hire me I'm one of a kind employee, i can handle stress together with pressure, I'm a bread winner in the family that's why I applied as freelancer. Kindly let me know if you have additional questions or clarifications Thank you very much.