I have extensive customer support experience, dealing with both inbound and outbound customer service. I also Transcribe, and with my soft skills and pc knowledge am amble to perform a myriad of different projects. Below is my resume. EducationMcfatter Technical CenterNetwork Support Services (August 2001-June 2002)1800 Hour ProgramCisco Semester One through FourA+ Certification TrainingWindows 2000 Professional/Server TrainingEmploymentWellCare (October 2009-May 2012)Tampa, FL 33634Senior CSRChosen to perform a number of different special projects i.e. PDP training, Misrouted Queue, Claims Queue.In December 2009 submitted a proposal to improve Medicaid/Medicare enrollment procedures.Active member of the First Call Resolution team. Duties include weekly reports with case auditing, PowerPoint Presentations, etc. Explain to providers claim status (professional/ institutional), complex claim issues.Researched front end and EDI claims.United Healthcare (November 2007-October 2009)Tampa, FL