1) Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 2)Understanding written sentences and paragraphs in work related documents. Communicating effectively in writing as appropriate for the needs of the audience. 3)Talking to others to convey information effectively. 4)Effective management of one’s own time; assessing and prioritizing tasks, and working within deadlines to complete tasks.