I am an adept and competent customer support representative offering: * Proven experience providing customer support in busy call center environments for technology and media services provider as well as the hospitality industry in both English and German. * An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. * Strategic-relationship and partnership-building skills. Attentive listening and creative problem solving with use of tact and diplomacy to achieve win-win outcomes.