MOHAMMED EZZAT ELSANTAWY Bachelor of Arts, English department, 2003 (grade "C") OTHER CERTIFICATES AND TRAINING PROGRAMS: 1. Toefl by AUC (American University in Cairo) with score 555. 2. Toefl by AMIDEAST (America-Mideast educational & training services inc.) with score 517. 3. A course in "ICDL and Developing the skills of information technology" (360 hours) with grade 'A' by the Ministry of Information and Telecommunication and the Ministry of Higher Education. 4. Well acquainted with Swishmax and Photoshop programs. **Adapt my abilities and experience to the interests, needs, ages and daily lifestyles of my customers. **Perform customer verifications. **Follow up on customer interactions.