I have worked in the Business Process Outsourcing (BPO) industry for more than 5 years already and have encountered a lot of customers/callers from different walks of life calling for a certain inquiry about a certain product or services, or calling about a particular issue or disputes that they wanted to raise. I can proudly say that I was able to handle them well and receive a positive feedback and surveys most of the time. Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services.