Knowledge and ability to use proficiently standard office computer software, including word-processing, databases and spreadsheets Ability to effectively communicate by telephone, face to face, email and written, and the ability to work within a team Attention to detail with a commitment to high quality and accuracy Ability to engender and maintain trust and confidentiality in the provision of administration support Good written and spoken English Ability to use email and Internet applications Well-developed organization and time management skills, and the ability to work on own initiative, accurately to tight deadlines, and to prioritize between conflicting demands