I have been in the BPO and ITO industry for 9 years already. I have extensive experience working as Technical support specialist (Level 2), Helpdesk Technician Sr. (Level 2) and User Administrator (Level 2.5) I can provide support to clients via ticket, email, phone, and chat. I strongly believe that with my extensive background I will be able to fulfill what clients are looking for. I can work during the US or Australian time.