All Services Writing & Translation User Guides & Manuals $20/hr · Starting at $250 My strength is the ability to understand the needs of my customer and deliver results. I have excellent time management skills and exceptional creative thinking ability. I have over 15 years experience in customer service, sales, and training which enable me to deliver excellence to my customers. If you want a job done right the FIRST time, call me. Whether you need training programs, employee manuals, essays, articles, or web page content, I can do it. My job is to finish the project the way you envisioned it. I have written policy and procedure manuals and developed extensive training programs, manuals, and documentations for various companies. I am experienced with product knowledge documentation, online help systems, web content and compliance documentation for highly regulated industries. I have designed and developed instructor-led courses, workshops and training materials, including computer-based instruction, in the areas such as interpersonal communication skills, excellent About $20/hr · Ongoing Download Resume My strength is the ability to understand the needs of my customer and deliver results. I have excellent time management skills and exceptional creative thinking ability. I have over 15 years experience in customer service, sales, and training which enable me to deliver excellence to my customers. If you want a job done right the FIRST time, call me. Whether you need training programs, employee manuals, essays, articles, or web page content, I can do it. My job is to finish the project the way you envisioned it. I have written policy and procedure manuals and developed extensive training programs, manuals, and documentations for various companies. I am experienced with product knowledge documentation, online help systems, web content and compliance documentation for highly regulated industries. I have designed and developed instructor-led courses, workshops and training materials, including computer-based instruction, in the areas such as interpersonal communication skills, excellent Skills & Expertise AccessAdobe PhotoshopCareer DevelopmentCommunication SkillsCustomer ServiceDesignDirect MarketingEnglish LanguageExcelInstructional DesignLogisticsManagementMarketingMaterialsMsMs PowerpointMs PublisherNewslettersOnline HelpPowerpointProofreadingSalesSpanishTime ManagementTrainingUser GuidesWriting 2 Reviews Kevin_Donlin says, Very conscientious and dedicated person. I would hire her again. for booklet editing and rewriting on Dec 19, 2008 Kevin_Donlin says, Rosa did a great job and took my project in directions I would have never considered. My partner and I would hire her again! for Course Editing and Layout on Nov 10, 2008 Browse Similar Freelance Experts Instructional DesignersCommunication Skill ManagersCustomer Service RepresentativesMarketersManagement ExpertsAdobe Photoshop DesignersCareer DevelopersDesignersEnglish Language ExpertsProofreadersSales ExpertsNewslettersDirect MarketersTrainersFreelance WritersTime Management ExpertsCorporate TrainersSpanish TranslatorsTranslators