Freelance writer. Author
of numerous technical and non-technical articles, feature stories, marketing
communications, and white papers for a variety of publications and
clients, ranging from computer publications to technical journals. Mar 2012-Jan 2013. Senior
Instructional Designer, Kaiser Permanente. Responsible for the
design and development of a suite of highly successful and
well-regarded Web-based training courses to
support the nationwide rollout of the Remedy ITSM 7.6 software to 60,000+ adult learners.
Jun 2009-Aug 2011 Business
Analyst, Bonneville Power Administration. Elicited requirements via interviews,
document analysis, requirements workshops, site visits, business
process descriptions, use case scenarios, and task analysis.
Critically evaluated information from multiple sources and resolved
conflicts. Developed suites of planning, implementation, and
execution documents to support BPA's System Lifecycle process.
Created documentation and training materials for