I have eight years of experience in customer service support, managing phone calls and emails. This includes five years in the BPO industry as a Customer Service Representative and three years as a Remote Email Support specialist for a direct US client. Additionally, I spent one year as a general virtual assistant, which allowed me to gain a range of skills in administrative tasks and online support.
My Employment History:
- Customer Serivce Representative - Taxi Dispatch Specialist at Azpired Inc
May 2018 - March 2023
- Assist and respond to customer's queries
- Manage daily booking rides and future reservations
- Monitor day-to-day trip operation
- Manage prompt dispatch of drivers
- Basic trouble shooting
- Remote Email Support Representative at Accucom Corporation
Mar 2014 – Mar 2017
- Assist and respond to customer email inquiries
- Provide minor troubleshooting support
- Manage non-rebill, re-bill accounts, refunds, and duplicate purchase issues
- Efficiently handle tasks across multiple departments
- Virtual Assistant - Customer Service Rep. — Freelancer
Aug 2013 – Mar 2014
- Appointment Setting with internal & external client
- Data Entry utilizing Google workspace
- Email and Calendar Management
- Taking Minutes of the Meeting
- Search Engine Optimization Specialist at Page Eater
May 2012 – Aug 2013
- Provide quality search engine optimization and social media work:
- Blog Commenting (High Quality Link Acquisition)
- Social Interaction (Brand Promotion)
- Article Marketing (SEO Rich Copywriting)
- Google Update Recovery (Panda & Penguin)
- Website Audit
- Off-page optimization
- Customer Service Representative at Aegis People Support
Jan 2011 – Jul 2011
- Assist and respond to customer's queries
- Basic troubleshooting
- Support funds transfer, checking balance, unauthorized transactions, disputes, processing checks, client transfer, refund, and duplicate purchases.
- Up sales for retail banking.
- Appointment Setter & Cold Caller and Search Engine Optimization Specialist at Excentrix Outsourcing & Training Institute Inc.
Jan 2010 – Jan 2011
- make the leads into sales — B2B, B2C
SEO: I am knowledgeable in building backlinks and increasing website traffic, particularly through social media. I prioritize using WHITE HAT methods for site optimization, as they are organic and natural, helping to avoid potential site problems. This approach ensures sustainable and effective results for improving your website's performance.
Responsibilities:
- Blog commenting
- Blog site management
- Forum posting
- Article submission
- Social media (facebook fanpage, twitter, google+, LinkedIn)
- Social Bookmark
- Question & Answer