I have become a specialist in customer service as I have been working in this industry for more than 5 years now. I was able to handle Hotel and Cars reservation and Health insurance for U.S clients. I treat my client business as my own business. Working with this type of industry is very challenging however, I have become better with the perseverance and patience that I have. Below is my experience in the customer service industry : -Customer service representative(phone, email, and chat support) -Subject Matter Expert -Trainer -Point of contact I showed great customer service by having a great amount of product knowledge. I've been a top trainee with an average of 99.6 and consistently one of the top agents when endorsed to the production. I made sure that I was the product expert so that I could be a wealth of knowledge to my clients. Looking forward to being part of your organization and I am bound to make you not regret giving me a chance. Thank you!