With mine & my team's extensive experience managing 500+ vacation rental homes/ apartment & luxury resorts across USA, New Zealand & UK, I can provide A-Z Vacation Rental Management. I am familiar with the following applications/platforms:
- Vacation & Rental Platforms:
⭐ AIRBNB ⭐ BOOKING.COM ⭐ SMARTBNB ⭐ HOMEAWAY/VRBO
- Management & Pricing Softwares
⭐ TRELLO ⭐ GUESTY ⭐ IGMS ⭐ NOTION ⭐ FANTASTIC STAY
⭐ HOSTAWAY ⭐ HOSPITABLE ⭐ APPFOLIO ⭐ BUILDIUM
⭐ VRSSCHEDULER ⭐ OPERTO ⭐ PRICE LABS
⭐ BEYOND PRICING ⭐ CLOUDBEDS
- Maintenance/ Cleaning Service Search
⭐ TASKRABBIT ⭐ THUMBTACK ⭐ YELP ⭐ TURNO
- Locks/ Thermostats/ Pool Controls
⭐ NEST/ SCHLAGE/ VIVANT/ YALE
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- SERVICES TO OFFER
Managing communication with guests from booking to check-outs
Respond promptly and courteously to guest inquiries, ensuring a seamless experience.
Coordinate and oversee the cleaning team to ensure pristine accommodations.
Managing the maintenance team, addressing issues promptly for guest satisfaction.
Handling claims with Airbnb and insurance, ensuring timely resolution.
Managing the deposit process, overseeing charges and refunds as necessary.
Utilising PMS features to streamline processes and enhance guest satisfaction.
Monitoring and maintaining guest reviews and feedback
EXPERIENCE:
- More than 3 years experience working as an OPERATIONS SUPERVISOR with a US-based PM, so organisation and managing things are on my nerves.
- 1.5 years experience as LIVE OPERATIONS TEAM MANAGER with a US-based PM, managing 300 listings with a team of 20 VAs
- Worked for more than 15 clients dealing the administrative, customer support, and virtual assistant tasks.
WHY SHOULD YOU SELECT ME?
- ️Expertise over CREATING AND MANAGING VACATION RENTAL LISTINGS across multiple platforms
- Managing MAINTENANCE & CLEANING STAFF + all related tasks!
- On-point Competitors Pricing Analysis
- EXCELLENT ENGLISH SKILLS
- HIGH SPEED STABLE INTERNET with BACKUP (DEDICATED)
- 24/7 Electricity Backup
- Proficient in ALL G-SUITE APPS (Google Docs/ Sheets/Word/ Excel/Drive etc)
- Flexible working hours (can easily work 30+ hours and 7 days a week)
- Typing Speed: 62 WPM (Average Typing Speed)