Developed training manuals and documentation. Created databases/software for issues tracking, Custodian Rating system, Training Session Evaluations. Designed a data entry and report viewer system for the training evaluation database. Designed and developed user reports using SQL Reporting Services and MS Access. Developed Extract, transform and load (ETL) based solutions utilizing SQL Server Integration Services (SSIS) and Transact-SQL stored procedures. Provided support and maintenance of MEDITECH MAGIC Health Care Information System (HCIS). User Security and Access and Application functionality extension. Developed Reporting solutions utilizing MEDITECH NPR reports. Department budget distribution reports. Salary and expense allocation data. AP History reports for external audits. End User and Application Support. Developed ‘SAIFNOTES' which enabled case workers to track/report services provided. Extracted and processed Press-Ganey data.