• Versatile and professional with 25years + progressive experience in customer solution, team communications, conflict resolution and administrative leadership. Proven ability to Research, prioritize and resolve customer issues in timely and accurate fashion. Effectively educates and trains colleagues through ongoing planning. Proven ability to manage multiple tasks to completion, handles interruptions and remains focused to ensure detailed accuracy and optimal productivity. Recognized for liaising with senior management to direct process improvements that have enhanced compliance, service delivery, profitability, and growth. • Effective communicator and strategic trainer with ability to communicate in a positive manner with excellent customer service in person, by phone and in writing with all levels of agency staff, private agencies and/or general public. Committed to strengthening interdepartmental collaboration, promoting high documentation standards and exceeding corporate mandate while spearheading operational improvements to drive productivity and reduce costs. Seeking a challenging position where my skills and expertise will support and further corporate goals.