My communication skills are very strong. Experience of working for US BPOs from 8 years. COMPUTER PROFICIENCY CURRENT JOB PROFILE • Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques. • Review reports on a daily basis and provide constructive feedback. • Ensure training needs of subordinates are met. • Adjust to the needs of meeting service level agreements under supervision of Team Lead/ Operations Manager. • Successfully complete all client related training and keep record of the same. • Hold team briefings on a daily basis with the team (Max of 10 mins) • Communicate all process and client changes to direct reports within specific timelines and keep record for such updates. • Act as single point contact for the assigned team members for all their job related needs and create a harmonious work environment. • Performs any other duty assigned by respective Team Lead/ Operations Manager. • Responsible for day-to-day functional supervision.