We provide VICIdial Support which can span from installation to troubleshooting issues. Here are some of the common issues that we are hired to help with: Calls are not going out (due to no calls in hopper or carrier issue) We Need Support Fast – Can you help us? We understand that each minute your call center is down it’s costing you money. Therefore, we offer support services that have a 1-30 minute response time. We focus on quickly understanding the issue and then quickly implementing a fix or workaround to get your staff back to work. We can then schedule time to implement a final fix or to perform a root cause analysis to better understand why the issue occurred.