my role as administrative assistant includes, Answering incoming calls ,1.Determine purpose of the call and transfer the call.2.Generate reports and other documents.3.schedule meetings and appointments.4.Draft correspondence.5.Provide ongoing customer service support.6.Handle customer queries.7.Receive,sort and distribute mails.8.Maintain front desk procedures including contact information, directions and frequently requested company information. SKILLS; 1.Excellent communication skills in email ,text, instant messaging, good grammar and writing skills.2.cloud- based knowledge in file sharing with google docs, password manager.3.time management skills includes creating schedules, setting deadlines and being accountable for my hours .4.people skills in customer service and managing client relationship.5.Administrative skills in answering phone calls, accounting and billing ,typing with speed and accuracy ,transacting content, processing time sheets.6.independence skills like completing my tasks on time, Ability to work without close supervision ,taking ownership of projects and organize tasks.7.Organizational skills with ability to plan, schedule ,multi tasking, book keeping and billing ,managing calendars and appointments keeping attention to detail .WORK EXPERIENCE ;for the last five years I worked at Tea greens company limited from 2015 to 2020 my Roles were, a) .Answering and forwarding emails from customers ,partners and vendors .b) managing clients data base .c)taking calls from customers, enquiries and queries and complaints on behalf of the operation manager. d)preparing presentations and information for company forums. e)Placing customer notes on worksheets .f)Typing documents, mail letters and take notes in company meetings. g)coordinating the proprietors calendar on weekdays .h)employing my expertise on customer service .I)Support the manager in managing and resolving operations issues. education I hold a degree in bachelor of commerce industrial management and certificate in administrative assistant.