I am seasoned virtual administrative assistant who is looking forward to working with small, medium and startup businesses. My greatest success comes from helping out business owners in their day to day administrative duties so that they can able to concentrate and implement long term strategic business ideas. For five years, I worked with a leading hospitality brand in Kenya focusing in business administration and human resources and finally before freelancing, I worked in an IT company for five years as a customer/technical support agent. I am a dedicated, competent, stress free virtual assistant, that you will probably want to keep for the long term. I always aim at ensuring that I maintain high standards and professionalism. I look forward to working with you and getting the administrative heart ache off your plate, over and above, helping you improving on your business productivity. What can I do for you? •Customer Relationship Management - Regularly checking in with long-term clients, dealing with customer complaints, processing online orders and refunds, vetting potential clients, projects, partnerships, onboarding new clients, live chat support e.t.c •Marketing & Social Media Management - Maintaining or updating a client’s social media or professional profile, email marketing tasks and Social media marketing tasks, assisting with Online Ads management tasks and online reputation management, update websites etc •Project management - Managing product launches, market research, track project deadlines and budgets and ensuring deliverables are completed. •Record keeping -Writing and maintaining records, data entry, data extraction, file and document organization