Entrepreneurial, innovative professional with extensive experience developing positive customer interaction and training groups of diverse individuals to be able to provide excellent customer service and work together as a team to achieve company goals. Quality assurance expert able to identify inefficiencies, implement new processes, and coordinate staff to ensure every customer receives the best possible service. Collaborative communicator continually focused on building relationships and promoting synergy across business lines to drive positive change, cohesive, comprehensive business approaches and enhanced profitability.