-Over 5 yrs in Customer Service, Quality Analysis and Virtual Assitance. -Back Office agent -Quality Analyst -Supervisor -Writing -Data Entry - Translator (English/Spanish) - Translator (Spanish/English) Virtual assistant: -Answering the phone, Sales calls -Returning voice messages -Calling Doctors and OM to schedule appointments -Calling patients to schedule treatments -Update spreadsheets -Processing claims -Processing payments -Review and explain billing