I have more than 7 years of working experience in a BPO set-up handling, phone, email and chat support. I can troubleshoot computers, mobile phones, and modems. I also handle billing concerns and process orders. I have been handling email support and a team leader for over a year. In line with my experiences, knowledgeable with different kind of tools such as Zendesk, screen sharing programs like ScreenConnect and Teamviewer.