Provide executive level administrative support to the Sr. Facilities Manager with direct reports with a demonstrative ability to improvise, improve procedures and meet demanding deadlines.
Liaison between all impacted departments and sites offices to ensure a proper communications and reporting practices.
Plan and coordinate the maintenance schedule, maintenance audit, maintenance reports to ensure that all progress will convey and satisfy the client.
Direct business relation with the client to attend their concern, request to attain the satisfactory level.
Manage and maintain the confidential correspondence & data, booking travels, maintenance transactions, in all sites and projects in Abu Dhabi Region.
Ensured processes are in place to achieve departmental goals and requirements of input, quality standards and records retention program.
Assuring the efficiency and accuracy in inputting recorded financial and related data.
Respond inbound calls from the clients request, concerns and maintenance.
Reviewed charge documents for accuracy as well as corrected errors, return documents to source or enter missing data.
Processing and maintaining the account, customer source documents, data entry requirements and securing information for all maintenance schedule, request and correspondence.
Answered customer questions and solved problems according to [company name] standardized procedures
Recorded details of customer interactions such as inquiries, complaints, comments, or actions taken
Referred unresolved customer grievances to designated departments for further investigation.
Determined charges for services requested, collected payments, and arranged for billing
Assisted customers with billing payments
Applied credit/adjustments to accounts