10+ years in Customer Service; 3+ years in an Office setting; 55wpm typing average with high accuracy rate; Microsoft Word, PowerPoint & Excel; basic HTML5 Social Media work on most professional sites - maintained blogs, writing guest blogs, interacting with public in a responsible and professional manner - including taking courses on Social Media through The Communications Studio; Data Entry; Organized complex computer and contact files for efficiency; Ordered office supplies; created, received and filed invoices; inventory of stock; Sourced and made connections with new customer leads to establish potential sales; Respectful and professional phone, email and in-person communication with clients