Hi there! My name is Ian, and I would love to be part of your team. I worked in the BPO/Call Center for over 5 years providing Excellent Customer Service Experience to all my customers. I have a strong background in Customer Service, Technical Support, Sales, Retention, Appointment Setting, and Billing accounts. My total years of Phone, Email and Chat Support experience helped me develop essential skills including Excellent English Communication Skills, Data Entry Skills, Problem-Solving Skills, Multitasking Skills, Researching Skills, Internet Navigation Skills, Good Listening Skills and more. It also allowed me to experience using different Call Center Tools like Avaya, Citrix, Telegence, Touch Commerce etc. It also made me familiar with Microsoft Office & Google Tools such as Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Publisher, Microsoft Outlook, Google Docs, Google Sheets, Google Calendar, Google Drive, Google Maps and many more.