I've been in a call center industry for a decade now until I transition to home-based last year. I'm currently working as a home-based Customer Service Manager in an E-Commerce Company for almost 2 years now and have implemented strategies to continuously improve quality for customer service experience and sales.I have knowledge in Zendesk, Shopify, Google sheets, Slack,Shiphero,Klaviyo ,WepSourcing and other tools used in E-commerce companies.