I have worked with BPO industry in the last 13 years focusing mainly on customer engagement. I would be able to perform the task you would require due to the number of years experience wise. I have also management and administration skills as I have worked as a team performance manager, handling maximum of 10 people. I am proficient in Microsoft office programs and also very familiar with the internet and all its application. My goal is always make sure I deliver projects with excellence for my clients to achieve good business towards their clients too.