9 years experience in customer service industry. 4 years experience of being a Team Leader for both voice and non voice accounts. Have the ability to lead team in multi-tasking, prioritization and meeting timelines on deliverable. Have the ability to mentor, coach and provide direction to a team of employee. Is highly motivated with skills to develop and coach team members to achieve performance expectations. Have strong background in identifying performance related issues, developing and implementing action plans for improvement. Have good customer service skills for both phone and chat support. Have strong sales background. Have customer retention background. Have technical support background. Have positive attitude towards things. Have good management skills. Have good problem solving skills. Have a strong sense of integrity. Can work well under pressure and follow through on items to completion. Can work well with a group or individually. Have knowledge on Social Media advertisement. Have strong communication skills, both written and oral. Have basic background with MS Office. Have e-mail management background. Have calendar management background. Willing to learn and to be coached. Willing to work on a flexible schedule. Registered Nurse.