I have a total of 12 years experience in Customer Service and Sales, handling US, UK, and Australian accounts. I am able to provide chat, email, and voice/phone support providing positive, individualized service to all customers. I am enthusiastic, passionate, and engaged, equipped with extensive experience in the customer service industry which has helped hone my interpersonal, organizational and time management skills. I am well versed in all the Microsoft Office suite applications and am able to learn new applications quickly and efficiently. In my years of experience, I have been part of or have led pilot programs that have consistently garnered quality outcomes, yielding an increase in revenue for the programs I have worked for. I am also skilled in coaching individuals on performance to address knowledge or skill gaps, creating concrete action plans that result in improved output. With the years of experience tucked under my belt, I prove to be an asset to the Company that I am privileged to render my services to.