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Sales & Marketing customer relations

Virtual Assistant & Customer Support exp

$5/hr Starting at $25

Project Management

  • Efficient Task Management: I excel at breaking down complex projects into manageable tasks, setting clear deadlines, and tracking progress to ensure timely delivery.
  • Resource Allocation: I have a keen eye for resource optimization, effectively allocating time, budget, and personnel to maximize project efficiency.
  • Risk Mitigation: I proactively identify potential risks and develop contingency plans to minimize disruptions and ensure project success.
  • Client Communication: I maintain open and transparent communication with clients throughout the project lifecycle, providing regular updates and addressing concerns promptly.

 

Virtual Assistance

  • Administrative Support: I handle a wide range of administrative tasks, including scheduling appointments, managing emails, and preparing presentations, freeing you up to focus on core business activities.
  • Research and Analysis: I conduct thorough research on various topics, analyze data, and present findings in a clear and concise manner.
  • Content Creation: I can create high-quality content, such as blog posts, articles, and social media posts, to enhance your online presence.
  • Customer Service: I provide excellent customer support, responding to inquiries, resolving issues, and ensuring customer satisfaction.

Customer Support

  • First-Point-of-Contact: I serve as the first point of contact for customers, addressing their questions, concerns, and requests in a timely and professional manner.
  • Issue Resolution: I effectively troubleshoot and resolve customer issues, escalating complex problems to appropriate team members as needed.
  • Customer Satisfaction: I strive to exceed customer expectations, building strong relationships and fostering loyalty through exceptional service.

My additional Skills and Experience can be vetted in my portfolio.

About

$5/hr Ongoing

Download Resume

Project Management

  • Efficient Task Management: I excel at breaking down complex projects into manageable tasks, setting clear deadlines, and tracking progress to ensure timely delivery.
  • Resource Allocation: I have a keen eye for resource optimization, effectively allocating time, budget, and personnel to maximize project efficiency.
  • Risk Mitigation: I proactively identify potential risks and develop contingency plans to minimize disruptions and ensure project success.
  • Client Communication: I maintain open and transparent communication with clients throughout the project lifecycle, providing regular updates and addressing concerns promptly.

 

Virtual Assistance

  • Administrative Support: I handle a wide range of administrative tasks, including scheduling appointments, managing emails, and preparing presentations, freeing you up to focus on core business activities.
  • Research and Analysis: I conduct thorough research on various topics, analyze data, and present findings in a clear and concise manner.
  • Content Creation: I can create high-quality content, such as blog posts, articles, and social media posts, to enhance your online presence.
  • Customer Service: I provide excellent customer support, responding to inquiries, resolving issues, and ensuring customer satisfaction.

Customer Support

  • First-Point-of-Contact: I serve as the first point of contact for customers, addressing their questions, concerns, and requests in a timely and professional manner.
  • Issue Resolution: I effectively troubleshoot and resolve customer issues, escalating complex problems to appropriate team members as needed.
  • Customer Satisfaction: I strive to exceed customer expectations, building strong relationships and fostering loyalty through exceptional service.

My additional Skills and Experience can be vetted in my portfolio.

Skills & Expertise

Administrative AssistantBusiness DevelopmentClient AssessmentClient ContactClient DevelopmentClient Issue ResolutionClient OrientationCommunication SkillsCRMCustomer Experience ManagementCustomer RetentionCustomer SatisfactionCustomer Service ManagementCustomer Service TrainingManagementMicrosoft ExcelRelationship ManagementResearchSalesforceSocial CRMSoftware DevelopmentZendeskZoho

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