virtual assistant, customer support

Customer Support Professional  

A dynamic and versatile professional with over 23 years of extensive experience in project management, client or customer support, construction & environmental program management, marketing, research, and business development. Having worked 12 years in the USA, I have a unique blend of global exposure and in-depth technical proficiency. I'm recognized for strong leadership, effective communication, team-building, and impeccable problem-solving abilities. With a keen eye for detail and an innate ability for multi-tasking, I am ideally suited for roles requiring meticulous project management, marketing, in-depth market research, data management, customer support, and personal assistant and Virtual assistant roles.  Education & Credentials

• B.E. Civil Engineering. (1990) - Motilal Nehru National Institute of Technology, Allahabad University, India.
• P.E. Part I; Engineer in Training (F.E.), Michigan, USA.

Key Skills

• Project Management & Team Leadership
• Communication & PR Expertise with clients or customers.
• Business Development & Operations
• Market Assessment, Research, Consulting, and professional report preparation on any subject from any Industry 
• Solution-oriented Technical Problem Solving
• Training & Development
• Active listener

Career Accomplishments

• Project Leadership in USA: Managed nationwide, multi-million-dollar contracts from proposal to completion, covering various domains from new construction, renovations, and environmental remediation to industrial facilities while working at Lakeshore Engineering Services, Inc. (Lakeshore Toltest Corporation, Lakeshore Group) in Detroit, Michigan for 10 years from August 2000 to 2010.
• Advanced Technical Solutions: Showcased expertise in high-technology solutions, client or customer service, and commitment to excellence, consistently delivering enhanced productivity and profitability across diverse projects.
• Broad Spectrum Experience: Over 23 years of engineering experience encompassing roles in program management, construction, and environmental program management, and leading professionals in consulting, technical reports, marketing, and research.
• International Exposure: Proficiently served key roles in India and the USA, gathering knowledge in global best practices, regulations, and cultures, ensuring optimized project outcomes.