I had roughly 7 years of BPO Call center experience, had been promoted to different roles as Quality Assurance Analyst and a Team leader and had been handling different accounts such as At&T, T-Mobile, Sirius XM, Beacon LBS, Kohls and Hilton. Had an outstanding performance and was commended numerous times by my superior when I was an agent. Had been promoted to QA for At&t, then had been promoted as Operation Supervisor for Kohl's and Hilton account. Throughout my experience had delivered a good number of results and have been awarded as a Top Supervisor for entire 2019.