A Freelance Virtual Assistant equipped with knowledge and skills with proven certification of seminars and training attended. Interested in serving and working with people from all walks of life. A friendly, highly energetic and enthusiastic individual with good communication skills. Able to multi-task and always striving for business process improvement I have extensive training and experience as a Customer service representative using CRM on demand as our primary tool I have an experience in taking inbound calls making outbound Calls, Experienced in Email, Phone and Chat Support, handled survey calls, lead generations, appointment setting, type of calls and telemarketing. I previously recruited, hired, and trained a staff of 7 credentialed trainers. Service Description Freelance Virtual Assistant *Administrative Task Google Doc, Google Calendar, Google Drive, Skype, IE, Google Chrome, Firefox, Maxthon, Adobe Reader, PDF converter (Nitro PDF Converter), Google Earth/Google Map, Dropbox, TeamViewer, Teamwork, Trello, Zendesk, Smartsheets, Wunderlist, Salesforce, Chase.com and Basecamp. Experience managing Word press, Wix, LinkedIn, Facebook. Twitter, and Pinterest Technical Skills • Microsoft Office Suite: Word, PowerPoint, Outlook, Ms Excel, Microsoft Project • Proficient in JIRA, Salesforce, SharePoint, Concur, Adobe Acrobat • Accruent Portfolio Asset Management System • Operating Systems: Windows Server 10 and Mac OS X • Coding Languages: SQL, HTML, XML, CSS, JavaScript, Adobe Acrobat