I've been in the BPO industry for almost 5 years. I already handled different off-shore accounts being a customer support. My jobs includes answering different customer inquiries, troubleshooting and up-sells. I handled inquiries via Outbound/Inbound calls, email, and live chat. I also have previous experiences being a Virtual Assistant and my responsibilities included data-entry and Excel Spreadsheets. I am a highly skilled and highly competent professional Virtual Assistant who has been providing his services in this industry for several years. During my career as a Virtual Assitant, I provided services to clients both on and off of Odesk, and received exemplary feedback from all of my clients. I have a very high work ethic and my main goal is to provide my clients with the most superior services that they can possibly find. I like to take on new challenges and delights in learning new things. When you hire me, you can be sure that you will receive the best services that you can possibly find. I am a very hard working individual and to me, there is no greater feeling than getting a job done and doing it better than expected. I am a born leader and I put my all into every job that I take on. I work very well with little to no supervision and I always get the job done ahead of schedule. I consider each job that I take on to be a learning experience. I always gain something new from each job that I fulfill and carry the lessons that I have learned into my future roles. I am extremely dedicated to my work and will make sure that your needs are met to a higher standard than you ever anticipated. *All projects will be treated with high confidentiality. Data Analysis Data Entry Data Mining Website Research Typing (60WpM) General