Direct marketing manager with extensive experience in Business to Consumer Outbound Telemarketing, Inbound Telemarketing and Direct Mail Campaigns. Client services and escalation manager with excellent conflict resolution skills. Experienced negotiator and marketer with existing relationships in both the List Brokerage and List Management arena. Fireplace and hearth industry inside sales, job estimating & account management. Detail orientated administrator experienced in executive level support and customer service. Particular expertise in executive representation, market operations research, scheduling, meeting and event planning, record keeping and expense tracking, customer service management and client deescalation.