I previously worked as a Customer Service Representative for an Australian client, specifically catering to a third-party booking platform for logistics and shipping business. My main task is to answer delivery concerns via Intercom Live Chat and Zendesk for email support, sometimes answer concerns from their social media account. I am also closely coordinating with our clients regarding their account specific issues and escalate other non-delivery support concerns to the relevant department. I previously worked as a Customer Service Representative for an Australian client, specifically catering to a third-party booking platform for logistics and shipping business. My main task is to answer delivery concerns via Intercom Live Chat and Zendesk for email support, sometimes answer concerns from their social media account. I am also closely coordinating with our clients regarding their account specific issues and escalate other non-delivery support concerns to the relevant department.