If you are looking for someone to handle everything for you, You won't regret hiring me. I've been working with US-based clients for over 2 years now. I made my own account now, was working with my partner previously. Experience, expertise, and determination to succeed are what I can contribute to your company. Customer satisfaction is my number one priority. Communication is the main tool and I firmly believe in fully understanding customer's needs in order to achieve satisfaction throughout the years of my experience as a retention specialist, I have managed to sharpen my skills that are very close to succeeding at every job I choose to work for and that I considered essential to quality services, Such as persuasiveness, attentiveness, patience, time management, positive attitude, promptitude, and empathy. Types of Real Estate Leads I've Experienced calling: Pre-fore closure FSB0's Expired listings Distressed properties Vacant properties Probate Properties Job Responsibilities: - Determining hot buyers and sellers. - Updating Podio. - Manage calls, emails, and text messages. - Manage incoming calls, texts, and emails. - Build and maintain strong, long-lasting client relationships. - Identify and assess customer's needs to achieve satisfaction. - Build sustainable relationships and trust with customer accounts through open and interactive communication. - Provide accurate, valid, and complete information by using the right methods/tools. - Meet personal/customer service team sales targets and call handling quota. - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, Keep records of customer interactions, process customer accounts and file documents. - Follow communication procedures, guidelines, and policies. - Research the market to identify selling possibilities and finding out customer needs. - Seeking out new sales opportunities through cold calling and social media. - Set up meetings with clients and listen to their concerns and wishes. - Participate on behalf of the firm in exhibitions or conferences. - Coordinate with team to achieve better results. CRM's that I'm completely familiar with are as follows: - Leadsherpa - Launch Control - Mojosells - Podio - Phone Burner - Callrail - Calltools - Xen-call - Vici dialer - Textmagic - Calltools - FreedomLogic. For skip tracing: - Propstream. - Zillow. I'm open to an interview for further details. Thanks.