Assists 50+ callers per week, providing solutions while actively listening to ensure caller retention using the practice's call management system and other software (8x8)

Manages patient-provider appointments and clinic visits using EMRs (AthenaHealth, my Jane App)

Organizes and formats faxes and other documents sent and received by the practice relating to PHI, etc.

Prepared documents, reports, and presentations for the client using advanced software proficiencies. Proofread and edited at least 3 presentations every 2 weeks.

Handled logistics, agendas, and travel arrangements for meetings and event planning for the client. Organized and tracked at least 2 travel arrangements per week.