Competent and experienced in ITIL processes, incident and problem management, capacity management, project management and software development. A total of over 12 years of IT experience with 2 years of software development/system integration and over 10 yrs. in multiple disciplines and roles in DXC Technologies/HP. Recipient of multiple awards, citation and recognition in the different roles assigned. Certified in ITIL v2/v3 and an Oracle PL/SQL Developer Certified Associate. Skilled and exposed to Incident/Problem/Change/Capacity/Performance Management, 2nd/3rd/4th Level Production Support, SAP IDM, SAP Security, SAP ECC, Oracle Database, Unix/Linux, and Windows based system. Considered as key contributor and subject matter expert in incident management, capacity and performance management with over 10 yrs. of experience. Currently, the SAP Identity Management and SAP Security Administrator. Has previously served as the Platform/HP-UX SME, SAP Problem Analyst, SAP Problem Manager and as the SAP Production Team Operations Lead for AMS Shift which handles a team of SAP Support Specialists working on SAP Order Management, Logistics, Finance, and Procurement Domains supporting HP’s Sales and Distribution of their Supply Chain Operations. Has handled newly acquired CPM businesses from initial startup to full blown support which contributed in garnering high SOBR scores, 9 out of 10, and several recognition. Has lead in pursuit and acquisition of new businesses for capacity management with win of 3.1 FTE. Helped and lead process creation and improvements. Lead several initiatives in and out of the team. Excellent team-building skills. Independent, a critical thinker, has passion for customer, a risk taker and values trust and respect for individual in fulfilling current roles and responsibilities.