I have been working for US based call centers for a total of 11 years. I started my career as a level 1 representative for an Airline reservations account and moved up as a training associate after a year, where I was able to hone my customer service skills in dealing with various types of clients and share best practices to the newbies in the industry. I also have been a Quality Assurance Analyst in the last company that I have been with. performing data gathering and analysis. Online, I have handled project that dealt with mostly data research and analysis, and part time Virtual Assistant from a past client ( FB Ads, SEO, and minor graphic editing for Ads ) Hire me! Either a customer service rep or a data analysis person and I will make sure you'll get your money's worth.