My background includes managing a team as a real time analyst, intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls at the desired service level. I also worked as a customer service associate within both call-center, insurance and credit card services. Most recently, I worked as an associate with car and home insurance for one of the biggest insurance company in Australia. Previously, I worked within a high-volume customer-support call centers for a major satellite television service provider. In this positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions). I consistently met my call-volume goals, handling an average of 56 to 60 calls per day. I am confident that I can offer you the service, communication and problem-solving skills you are seeking. Feel free to send me a message here.