I am a reliable employee and I am goal-oriented. I meet deadlines and metrics. I am fluent in English and I worked for almost 4 years in the call center setting serving Americans and Australians. I finish my job with flying colors and I do it without any loopholes. I worked for the past two years as an escalation manager and I have dealt with business executives around Australia. I know how to talk to customers in a professional but not intimidating manner as I know how to build rapport as much as possible. I learned how to do admin tasks since we are not just talking to customers but we are handling every details on their account such as appointments, changes on the account on a specific dates, using Microsoft office for the reporting and presentation of the results of the job done for the customer and the company. I also know email and call etiquette as it is very important in dealing with customers and clients. I am excited to work with you and share my skills. You will not regret your decision if you hire me.