I'm a Customer Service Professional with 9 years experience handling different tasks; Responding to all types of Customer inquiries (Email/Chat/Phone Support) using CRM Tool. Handle Affluent and VIP Clients in one of the leading Financial Companies in the world. L2/L3 Support specifically complaints from Financial Industry Disputes Resolution Centre Ltd (FIDReC), Monetary Authority of Singapore ('MAS') and Presidential Complaints.
I'm a certified Amazon FBA Specialist that provides timely and accurate operational support to Merchants Selling on Amazon. I can do Administrative Tasks like creating, updating Listing and can provide customer support to Buyer using Buyer Messaging tool in Seller Central. I can also work on merging ASIN (Potential Duplicate), create Variations and help clients with Private Labeling. I can work on Remap of one FNSKU to another ASIN, reconciliation for any possible dispute and help clients starting from creating FBA Listing to sending the Product for FBA.
Also, I can also do a basic task like; Data Entry with the use of Google Docs and Spreadsheets, Manage Dropbox, Google Drive and Google Calendar, Set Appointments with internal/external clients through Emails.
Additional skill is editing photos with the use of Adobe Photoshop, Canva.
I'm a Business Management graduate with actual experience in the field of administrative assistant, customer service associate, Personal Banker and Business Analyst.
I am Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
I can be very useful in your team since my main objective to my clients is to give an Outstanding Results, Long Term Relationship, Professionalism, and Leave them 100% Satisfied with my work.