Virtual Assistant | Tech-Customer Support | eCommerce | Data Entry I have been working in the call center industry for almost 5 years. Providing excellent customer service and technical support to different companies such as DELL, AT&T DSL, Bioware (Partner of EA Games), and Optus Mobile. I also got promoted to a subject matter expert and handled a team of new agents and train them with their tasks. For my freelance career, I provided different services such as a Virtual Assistant that handled Web Research, Data Entry and end of the month blog traffic reports. I was also an order processor for an eCommerce website that sells outdoor furniture. I was also a billing director for an insurance company that manages workers and commercial accounts. I have a dedicated working area that has 2 desktop computers, 1 laptop as my backup . I am using a wired internet connection with 7 Mbps+ for download and 4mbps+ for upload. I also have a backup internet connection with a download of 2mbps. I am reliable, responsible, gives attention to details, requires minimal supervision and will gives 100% Satisfaction to tasks given to me by my clients. I am looking forward to work with you Bellow is an overall summary of my skills and experiences: - Virtual Assistant - Customer Support (Inbound and Outbound calls , Email and Chat) - Technical Support (Inbound and Outbound calls , Email and Chat) - Email Support (Ticket System) - Chat Support - Team management - Quality Assurance - PDF to Word/Excel Conversion - Scanned Documents to Word/Excel - Audio and Video Transcription - Basic Photoshop - Web Research - Data Entry - Data Scraping - Social Media Management - Blog postings (Blogspot, Wordpress, etc) - Website and Game Testing - Typing Speed: 75 to 80 words per minute - Hootsuite - Magento (Order Entry and Processing)